cancellation policy

Cancellation Policy

Effective Date: November 22, 2023

Thank you for choosing SoftyWebSolution for your website and software development needs. Our commitment is to provide exceptional services, and we understand that circumstances may necessitate the cancellation of a project or service. This Cancellation Policy outlines the terms and conditions associated with cancellations.

1. Cancellation Window

Clients may request a cancellation of services within 7 days from the date of initiating the service agreement or project. Cancellation requests received after this period may be subject to additional terms and conditions.

2. Cancellation Procedure

To initiate a cancellation, clients must submit a formal request in writing to sales@softywebsolution.org. The request should include the following details:

a. Full Name
b. Contact Information
c. Project or Service Details
d. Reason for Cancellation

Our team will acknowledge the receipt of the cancellation request and provide further instructions on the cancellation process.

3. Cancellation Charges

Cancellation charges may apply depending on the stage of the project or service and the resources invested. Clients will be notified of any applicable charges in response to their cancellation request.

4. Refund in Case of Cancellation

If a cancellation request is made within the stipulated cancellation window and meets the eligibility criteria, SoftyWebSolution will process a refund according to our Refund Policy. Please refer to the Refund Policy for more details.

5. Non-Cancellable Items

Certain products or services may be classified as non-cancellable. Clients will be informed of such designations before finalizing the purchase.

6. Changes to this Cancellation Policy

SoftyWebSolution reserves the right to modify or update this Cancellation Policy at any time. Clients will be notified of any changes, and the revised policy will be effective immediately upon publication on our official website.

Should you have any questions or concerns regarding our cancellation policy, please contact us at:

support@softywebsolution.org

or in the live chat at https://softywebsolution.org

Thank you for your understanding and cooperation.