Refund policy

Refund Policy

Effective Date: November 21, 2023

Thank you for choosing SoftyWebSolution as your premier partner in website and software development. Our commitment is to deliver unparalleled solutions and services. This Refund Policy outlines the conditions governing refund requests and the processes associated with such requests for payments processed through the Stripe payment gateway.

1. Eligibility Criteria for Refunds

SoftyWebSolution entertains refund requests under the following circumstances:

a. Client Dissatisfaction: In instances where clients express dissatisfaction with our services, a refund request may be submitted within 14 days from the date of service delivery. We encourage clients to articulate their concerns to facilitate resolution before seeking a refund.

b. Service Interruption or Downtime: Clients experiencing service interruptions or significant downtime that substantially hinders the utilization of our services may qualify for a pro-rated refund. Timely notification to our customer support team, along with detailed information regarding the issue, is imperative.

2. Initiation of Refund Process

Clients seeking a refund are required to initiate the process by contacting our customer support team at support@softywebsolution.org. The communication should include the following details:

a. Full Name b. Contact Information c. Invoice or Transaction ID d. Comprehensive Reasoning for Refund Request

Our customer support team, comprised of seasoned professionals, will diligently review the refund request and provide a prompt and judicious response.

3. Refund Processing Timeline

Upon approval, refunds will be processed within 30 business days. The timeframe for funds to be reflected in the client’s account may vary depending on the payment method and the financial institution involved.

4. Non-Refundable Items

Certain products or services may be classified as non-refundable. Clients will be unequivocally informed of such designations before finalizing the purchase, allowing for an informed decision-making process.

5. Amendments to this Refund Policy

SoftyWebSolution retains the prerogative to revise or amend this Refund Policy at its discretion. Any modifications will become effective immediately upon publication on our official website.

Should any queries or concerns arise regarding this refund policy, we invite clients to engage with us at support@softywebsolution.org 

Thank you for entrusting SoftyWebSolution with your digital needs.